* The Rapport Seeker is the person seeking to build rapport by using the information contained within the on-line solution.

* The Rapport Contact is the person about whom the Seeker wishes to build rapport through answering the on-line Interpreter.

* The Personal Interpreter™ is the on-line question set asked of the Seeker about themselves (to ascertain their own shape and grid reference) if they do not already know this from their own profile. 

* The Rapport Interpreter is the on-line question set asked about their Contact, in order to produce The Rapport Builder™ profile.

* The Rapport Builder™ profile is the powerful and personal 6 page report generated from the Interpreter and comparing the Seeker & Contact offering suggested adaptive behaviour which if applied will result in rapid rapport.

* Master Rapport Builder™ is the accompanying workbook supplied to the Seeker which acts as a permanent coach about adapting behaviour to achieve rapport.

* Master Rapport Builder™ Coach is an eighty page workbook designed for the coach who wishes to train individuals about adapting behaviour as well as other important dimensions necessary in achieving successful rapport building.

* A Member is someone who has registered with The Rapport Builder Program. Membership is free and entitles the respondent to a free trial of The Rapport Builder™, a number of free downloads eg articles, discounts on products and services where applicable, and latest research information.

* A User enjoys all the benefits of being a member but is someone who has their own Rapport Builder licence and account. They can also take advantage of the generous volume discounts based on 6 monthly usage as well as additional skill-building resources located on the site.

* A Licence is granted to someone who has been licensed by Personal Transformation Ltd and has purchased an amount of Rapport builder Tokens. Someone with a licence is known as a user, and is able to allocate‘Tokens’ to other people of their choosing.

* Tokens can be purchased in varying quantities, the higher volumes attracting the lower prices. Each Rapport Builder taken uses one Token.  Tokens are purchased by those who have a Licence Account

* A Licence Account is granted to a person (or company) who have been licensed by Personal Transformation Ltd as a user of the Rapport Builder™. The Account Holder will be able to distribute the number of tokens within their account, between any number of sub-accounts of their choosing.

* The Rapport Builder Solution™. Is the name given to the sum total of all the elements eg, Interpreter, Profiles, Workbooks, Personal Training & Certification, Licence, Tokens & On-line Account.